After-Sales Service

At Heftan-Energy, our priority is to provide exceptional after-sales support to enhance customer value. We deliver timely, professional, and high-quality services to ensure optimal performance of our products throughout their lifecycle.

Our After-Sales Services

On-Site Support

Get expert assistance from our skilled technicians for product quality follow-ups, site unpacking, and inspections.

Comprehensive Project Support

Receive complete sets of project-related services, including technical documents, engineering drawings, product manuals, production schedules, and inspection/control plans.

Service Capabilities

Heftan-Energy offers comprehensive support to ensure the reliability and efficiency of your operations:

  • Trouble Analysis and Resolution: Expert diagnosis of valve failures and risk assessments to address faults effectively.
  • Maintenance Services: Tailored solutions, including accessories, maintenance proposals, and periodic follow-ups, for long-term equipment reliability.
  • Site Technical Support: Consultation on valve operations, model selection, and advanced solutions to optimize performance.
  • Training Programs: Customized sessions with hands-on exercises to equip your team for effective equipment use and maintenance.

Our expert team is dedicated to providing reliable, professional services that keep your systems running at peak performance.

Service Commitments
  • At Heftan-Energy, our service commitments are built on the foundation of excellence, reliability, and customer-centricity. We strive to cultivate a team of highly trained professionals in the valve industry, ensuring that every member possesses the expertise needed to address complex challenges and deliver outstanding results.
  • Our dedication to providing first-class service is unwavering. We aim not only to meet customer expectations but to exceed them, consistently offering solutions that enhance operational efficiency and reliability.
  • We believe in building strong, long-term partnerships with our customers, founded on trust, collaboration, and mutual growth. By honoring our promises and prioritizing customer satisfaction, Heftan-Energy positions itself as a dependable partner in delivering precise solutions for reliable oilfield performance.
Customer Feedback

We value your feedback to continuously improve our products and services. Suggestions will receive a response within 24 hours. For urgent site support, our technical personnel will promptly arrive and remain until the issue is resolved.

At Heftan-Energy, we’re committed to being your trusted partner in delivering reliable oilfield performance. Contact us today to learn more about our after-sales services or to request support.